ja77ya Privacy Policy

ja77ya collects personal data in several ways: directly from you when you register and use the platform, automatically as you interact with our services, and in some cases from third-party sources such as payment processors and identity verification providers. The categories of personal data we collect are described below.

Account Registration Data

When you create a ja77ya account, we collect the information you provide in the registration form. This typically includes your full legal name, date of birth, gender, country of residence, mobile phone number, and chosen username. You may also be asked to provide an email address for account notifications and communication. This data is mandatory — without it, we cannot create or maintain your account.

Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to verify your age and identity, we may request copies of identity documents. These include your Bangladesh National Identity Card (NID), passport, or birth certificate, and may extend to proof of address documents such as a utility bill or bank statement. Where payment verification is required, we may also request confirmation of the mobile banking account (bKash, Nagad, Rocket, or Upay) used for deposits and withdrawals.

Financial Transaction Data

We collect records of all financial transactions conducted through your ja77ya account. This includes deposit amounts, withdrawal requests, payment method references (such as the last four digits of a card or a registered mobile banking number), transaction timestamps, and currency values in Bangladeshi Taka (৳). We do not store full card numbers or complete mobile banking PINs on our servers — payment processing is handled through secure third-party payment gateways.

Gaming and Betting Activity Data

We maintain records of your activity on the ja77ya platform, including the games you play, bets you place, wager amounts, game outcomes, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, dispute resolution, and platform improvement purposes.

Technical and Device Data

When you access ja77ya, our systems automatically collect certain technical data about your device and connection. This includes your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, referring URL, and the pages you visit within the platform. This data helps us maintain platform security, detect fraud, and improve the user experience.

Communications Data

If you contact our support team via Live Chat or email, we retain records of those communications, including the content of your messages, timestamps, and any attachments you provide. This data is used to resolve your queries and to improve our support quality over time.

ja77ya uses the personal data we collect for the following purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected.

Marketing Communications

If you have opted in to receive marketing communications from ja77ya, we may contact you with information about promotions, seasonal offers (such as Eid or BPL cricket season bonuses), new game launches, and account-specific offers. You can withdraw your consent to marketing communications at any time by updating your preferences in the account settings section of the ja77ya platform, or by contacting our support team at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before that withdrawal.

Automated Decision-Making

ja77ya uses automated systems for certain purposes, including fraud screening of deposits and withdrawals, detection of suspicious betting patterns, and responsible gaming risk scoring. Where an automated process results in a material decision about your account — such as a payment hold or account restriction — you have the right to request human review of that decision. Please contact our support team to exercise this right.

ja77ya processes your personal data on the following legal bases, depending on the specific purpose of the processing activity:

• Contract Performance: Processing is necessary to deliver the services you have requested when creating a ja77ya account — including account management, payment processing, game access, and customer support.
• Legal Obligation: Certain processing activities are required by applicable law, including age verification, identity verification under KYC obligations, and responsible gaming compliance requirements such as self-exclusion management and deposit limit enforcement.
• Legitimate Interests: ja77ya processes certain data based on our legitimate business interests, where those interests are not overridden by your privacy rights. This includes fraud detection, platform security monitoring, internal analytics, and service improvement activities. We have assessed these interests and concluded they are balanced and proportionate.
• Consent: Where we rely on your consent — primarily for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing. Consent is collected explicitly at registration and can be managed through your account settings.

ja77ya does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Service Providers

To process your deposits and withdrawals, we share relevant transaction data with our payment service providers. For mobile banking transactions, this includes providers such as bKash, Nagad, Rocket, and Upay. For bank transfer transactions, this includes the relevant Bangladeshi banks including Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers process your data only as instructed by ja77ya and in accordance with their own applicable data protection obligations.

Game Software Providers

The casino games and sports betting products available on the ja77ya platform are supplied by third-party software providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data (such as a session token or anonymised player identifier) to operate the game environment. They do not receive your full identity or financial data for their own purposes.

Identity Verification Providers

To carry out KYC and age verification, ja77ya may use third-party identity verification services. These providers process the identity documents you submit for the sole purpose of confirming your identity and age on our behalf. They are contractually bound to handle your documents securely and confidentially.

Legal and Regulatory Disclosure

ja77ya may disclose your personal data to law enforcement authorities, regulatory bodies, or other government agencies where we are legally required to do so, or where disclosure is necessary to prevent, detect, or prosecute fraud, money laundering, or other criminal activity. We will notify you of such disclosure where we are legally permitted to do so.

Business Transfers

In the event that ja77ya undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy, and you will have the option to close your account if you do not consent to the transfer.

ja77ya uses cookies and similar tracking technologies (including local storage and session storage) to operate core platform functions, maintain your login session, detect fraud, and understand how users interact with the site. The following categories of cookies are used on the ja77ya platform.

Strictly necessary and fraud-prevention cookies are active at all times and cannot be disabled, as they are required for the secure operation of the ja77ya platform. You can manage your preferences for functional and analytics cookies through the Privacy Settings section of your ja77ya account dashboard. Please note that disabling functional cookies may affect your experience — for example, your session preferences may not be remembered between visits.

Third-Party Analytics

ja77ya may use anonymised, aggregated analytics data collected via cookies to understand platform usage trends and improve the user experience. Any data used for analytics purposes is aggregated and does not identify individual users. ja77ya does not share identifiable cookie data with advertising networks or third-party data brokers.

ja77ya retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The general retention periods we apply are as follows:

• Active Account Data: Retained for the full duration of your account being open and active on the ja77ya platform.
• Account Closure: Following voluntary account closure, core account records (including registration data, KYC documents, and transaction history) are retained for a minimum of five years from the date of closure in accordance with financial record-keeping requirements.
• KYC and Identity Documents: Retained for a minimum of five years following the end of the business relationship, consistent with anti-money-laundering obligations.
• Transaction Records: Retained for a minimum of five years from the date of each transaction.
• Customer Support Communications: Retained for three years from the date of the interaction, unless the communication relates to a dispute or compliance matter, in which case it is retained for the duration of that matter plus two years.
• Marketing Consent Records: Retained for as long as the consent is active, plus a reasonable period following withdrawal to demonstrate compliance with your request.
• Technical and Device Data (Log Files): Retained for up to 12 months from the date of collection, after which it is anonymised or deleted.

When personal data is no longer required and the relevant retention period has expired, ja77ya securely deletes or anonymises it. Where anonymisation is not technically feasible, the data is securely archived with access controls preventing further use for operational purposes.

As a ja77ya player, you have a number of rights in relation to the personal data we hold about you. These rights are described below, along with guidance on how to exercise them.

• Right of Access: You have the right to request a copy of the personal data ja77ya holds about you. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as your registered name or mobile number, you can update most information directly within your account settings, or contact support if assistance is needed.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is not absolute — we may be required to retain certain data to comply with legal obligations (such as KYC and transaction retention requirements). We will inform you if erasure of all requested data is not possible and explain the reason.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain situations — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you have the right to receive a structured, machine-readable copy of the personal data you have provided to ja77ya, for the purpose of transferring it to another provider.
• Right to Object: You have the right to object to processing activities carried out on the basis of legitimate interests, including direct marketing. If you object to direct marketing, we will stop processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Human Review of Automated Decisions: If a material automated decision has been made about your account, you have the right to request human review of that decision. See Section 2 for more information.

ja77ya takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. Key security measures in place include:

• SSL/TLS Encryption: All data transmitted between your device and the ja77ya platform is encrypted using industry-standard SSL/TLS protocols. You can verify this by the padlock icon in your browser's address bar when accessing ja77ya.
• Data Encryption at Rest: Sensitive data stored on ja77ya's servers — including identity documents and financial records — is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data within ja77ya's internal systems is restricted on a strict need-to-know basis. Staff members with access to sensitive data are subject to confidentiality obligations and receive regular data protection training.
• Fraud Detection Systems: ja77ya operates real-time fraud detection and anomaly monitoring systems that identify and respond to suspicious activity on accounts, including unusual login patterns, payment anomalies, and behavioural irregularities.
• Secure Payment Infrastructure: Payment processing on the ja77ya platform is handled through certified, PCI-DSS-compliant third-party payment gateways. ja77ya does not store full payment card numbers or mobile banking PINs on its own servers.
• Regular Security Reviews: ja77ya conducts periodic reviews of its security infrastructure, access controls, and data handling procedures to identify and address vulnerabilities.

While ja77ya takes all reasonable measures to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, ja77ya will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach.

You also play a role in keeping your account secure. Please ensure you use a strong, unique password for your ja77ya account, do not share your credentials with anyone, and contact support immediately at [email protected] if you suspect unauthorised access to your account.